Delivery and returns

Last updated 26 October 2026

Where we deliver

We post to UK addresses only. If an order comes in from outside the UK, we'll refund it in full.

When your diary arrives

Good Days 2027 is printed to order. Printed diaries are posted from late November, in time for Christmas, by Royal Mail 2nd Class, which usually takes 2 to 3 working days. We'll email you when yours is on its way.

Postage and packing

UK postage and packing is £3.75 per order. You'll see it before you pay.

If it doesn't arrive

If your diary hasn't turned up 10 working days after we email to say it's posted, tell us and we'll send another or refund you in full.

The digital diary

We email the PDF to the address you paid with within 24 hours, and usually much sooner. If it hasn't arrived, check your spam folder, then email us at hello@mhimsyandmoore.co.uk.

Changing your mind about a printed diary

If you change your mind before we post it, email us and we'll refund you in full.

Once it's arrived, you have 14 days to tell us you'd like to return it, and then another 14 days to post it back. We'll refund the price and the original postage within 14 days of getting it back. Return postage is yours to pay, unless the diary arrived damaged or faulty.

Diaries that have been written in. A diary that's been written in or used can't be sold again, so we'll take its full price off any refund. Please only return a diary in the condition it arrived. This doesn't apply to damaged or faulty diaries.

Damaged or faulty diaries

If your diary arrives damaged or with a printing fault, email us a photo within 30 days and we'll send a new one or refund you in full, postage included. This doesn't affect your rights under the Consumer Rights Act 2015.

The digital diary and refunds

When you buy the PDF, you ask us to send it straight away and agree that once it's sent, you lose the usual 14-day right to change your mind. If the file is faulty or won't open, email us and we'll put it right or refund you.

If something goes wrong

Please email us first at hello@mhimsyandmoore.co.uk. We reply within 2 working days, and we'll always try to put things right before anything else happens.